Frequently Asked Questions:
I'm not sure how many children I should book for.
We don't need to know party numbers until the actual week of the party.
If you book for 8 which is the minimum, you can add numbers to this a week prior to the party date.
Do I need to stay at the party?
No, your child will be fully supervised by our staff.
Once the party commences, we will lock the door until the party ends or upon the return of parents to pick up their children
Can children under the age of 5 attend a party:
Yes provided the child is happy to be left with supervising staff
Can parents hang around during the party?
We ask that only the parents of the birthday child stay due to limited space inside our party venue, we ask parents to either wait outside or drop off their child and return to pick them up just before the party ends
When do I need to give the final number of attendees for my child's party?
Final numbers are due 7 days prior to the party.
We will email you the week of the party asking for the numbers and if there will be any children with special dietary requirements
Balance of payment will be sent to you once you have informed of us of these details
Can I arrive at the party earlier than the start time?
Because we hold back to back parties with limited clean up and resetting time, we can not let anyone in until approx 5 minutes prior to the commencement of the party.
I have my own decorations that I would like to set up. Is this ok?
If you do need extra time , we will need extra staff to organise our set up, therefore additional hourly rates will apply
You will need to completely removed all your items prior to our next party starting.
Any damages caused from affixing items to walls etc will need to be repaired by the person who has booked the party.