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Frequently Asked Questions:

Do I need to stay at the party?

No, your child will be fully supervised by our staff.

Once the party commences, we will lock the door until the party ends or upon the return of parents to pick up their children

 

Can parents hang around during the party?

We ask that only the parents of the birthday child stay due to limited space inside our party venue, we ask parents to either wait outside or drop off their child and return to pick them up just before the party ends. Unless second party room is hired out to cater for parents. 

When do I need to give the final number of attendees for my child's party?

Final numbers are due 7 days prior to the party.

We will email you the week of the party asking for the numbers and if there will be any children with special dietary requirements

Balance of payment will be sent  to you once you have informed of us of these details

Can I come earlier to set up some decorations for my daughters party?

If you are in need of more than 30 min to Decorate & Style the space you must pay for party slot prior or staff to be there during set up time.

Can I combine 2 parties or customise my daughters party?

Yes of course you can.

Depending what you would like to combine we can add extra activities to you party.  Some customised parties would need an extra 1 hour .

What is the Cancellation policy?

All deposits are Non- Refundable. We can reschedule the date of your party if its more than 1 month away. Any Party NOT paid in full 1 week prior, risks the possibility

of having their party cancelled .

Do you need help organising extras to personalise your party?

We can help with all the finer details. Cakes & Cake Toppers, Personalised cookies, Designer Party Bags.

Extra Balloons & Decorations, Welcome Poster and even Car Hire.

 

Call us on 9719 8181 

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